Explainer · About 4 min read · Updated

What should you check in an engine warranty, and what does Reco's cover?

In short: Check five things in any engine warranty: how long it runs and from when, what parts it covers, what voids it, what you must do to keep it, and how a claim works. Our warranty covers the parts we supply and the work we do. Overheating, tuning and failures of parts we did not supply are not covered.

What five things should you check in any engine warranty?

  1. How long, and from when. Months, kilometres, or both. Does it start on delivery or when the engine is fitted?
  2. What is covered. The engine only, or the fitting work too? New parts only, or reused parts as well?
  3. What voids it. Overheating, low oil, tuning and damage from other parts are the usual ones. Read the list.
  4. What you have to do. Running-in oil, a check-up, services on time, and sending in details after fitting.
  5. How a claim works. Who you call, what they need, and who pays to remove and return the engine if the claim is valid.

If a seller cannot answer one of these in writing, ask before you pay.

How long is Reco's warranty?

  • Our quotes say 12 months, limited to the items supplied.
  • One invoice says 12 months or 20,000 km, whichever comes first.
  • Hank has said trucks and commercial vehicles get 6 months and passenger vehicles 12 months.

What does it cover?

  • New engines: the engine we supply, for faults in its parts and assembly.
  • Reconditioned engines: the parts we fit new and the machining and rebuild work on your invoice.
  • When we fit it: our fitting work as well.

Only the parts we supply new, and the work listed on your invoice, are covered. As Hank puts it, if we take your battery out and put it back, that doesn't make us responsible for the battery.

What does it not cover?

  • Original parts that come across from your old engine: turbo, injectors and fuel pump, starter, alternator, sensors, manifolds, hoses, wiring and mounts.
  • Damage from overheating or running low on coolant. A split hose and driving on until the engine stops is the classic one.
  • Damage from running low on oil.
  • Damage from driving on after a warning light, a leak or a fault.
  • Damage caused by another part failing, most often a turbo sending debris into the engine.
  • Performance modifications or tuning.

What do you need to do to keep it valid?

  1. Keep the fluids at the right level. The vehicle leaves us with them right; after that it is up to you.
  2. Use running-in oil for the first 1,000 km, then change to the recommended oil.
  3. Service on time: at 1,000 km, then every 5,000 km until 20,000 km, then every 10,000 km.
  4. Once the engine is fitted, email photos of the rego, VIN and odometer to info@recoservices.net.au so we can register your warranty.

Our guide to running in a new engine has the detail.

What if your mechanic fits the engine?

We make sure it's done right."

How do you make a claim?

  1. Stop driving the vehicle.
  2. Call 02 9737 0105 or email info@recoservices.net.au.
  3. Tell us what happened, what you think the fault is and what checks have been done, and send a few photos.
  4. We assess it and tell you the next step.

What about your rights under the Australian Consumer Law?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our warranty is in addition to those rights.

Ask about the warranty on your engine

Use the enquiry form and we include the warranty terms with your quote. Or call 02 9737 0105.

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